This Privacy Policy explains how umber-brook collects, uses, and safeguards your personal information when you use our website or engage our automotive services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We collect information that you provide directly when using our services:
- Contact details including name and email address
- Vehicle information relevant to service requests
- Service preferences and enquiry details
- Communication records from interactions with our team
We also collect certain information automatically when you visit our website, including browser type, pages viewed, and general location data through cookies and similar technologies.
How We Use Your Information
Your information enables us to:
- Process and respond to service enquiries
- Schedule and manage appointments
- Communicate service updates and recommendations
- Maintain service history records
- Improve our website and service offerings
- Comply with legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. Information may be shared in limited circumstances:
- With service providers who assist our operations under confidentiality agreements
- When required by law or to protect our legal rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for warranty and regulatory compliance purposes.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information in certain circumstances
- Restriction or objection to certain processing activities
- Data portability where applicable
To exercise these rights, contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. For detailed information about our cookie practices, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
Contact Us
For questions about this Privacy Policy or our privacy practices, please contact us:
umber-brook
42 Workshop Lane
Melbourne, VIC 3000
Australia
Email: [email protected]
Last updated: October 2026