At umber-brook, we are committed to protecting the privacy and security of your personal data. This page outlines our compliance with the General Data Protection Regulation (GDPR) and explains your rights regarding your personal information.
Data Controller
umber-brook acts as the data controller for personal information collected through this website and in connection with our automotive services. We determine the purposes and means of processing your personal data.
Contact details:
umber-brook
42 Workshop Lane
Melbourne, VIC 3000
Australia
Email: [email protected]
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil service requests and appointments you have made with us.
- Legitimate interests: Processing necessary for our business operations, including improving our services and communicating with customers, where such interests are not overridden by your rights.
- Consent: Where you have given specific consent for particular processing activities, such as receiving marketing communications.
- Legal obligation: Processing required to comply with applicable laws and regulations.
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you, along with information about how we use it.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data. This applies when the data is no longer necessary for the purpose it was collected, you withdraw consent, or the data has been unlawfully processed.
Right to Restriction of Processing
You have the right to request that we limit processing of your personal data in certain circumstances, such as when you contest its accuracy or object to processing.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making processes.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by an additional two months, in which case we will inform you.
We may need to verify your identity before processing your request to ensure the security of your personal data.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the nature of the data and applicable legal requirements. Service records may be retained for warranty and regulatory compliance purposes.
International Transfers
Your personal data may be processed in countries outside your jurisdiction. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with GDPR requirements.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Security measures are regularly reviewed and updated to address evolving threats.
Data Breaches
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours. If the breach is likely to result in high risk to you, we will also inform you directly without undue delay.
Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with a supervisory authority. We encourage you to contact us first so we can address your concerns directly.
Changes to This Information
We may update this GDPR compliance information periodically. Changes will be posted on this page with an updated effective date.
Last updated: October 2026